Frequently Asked Questions About Residential Cleaning in Philadelphia PA, Eastern Montgomery County, and Central Bucks County, PA
Before choosing a residential cleaning service, it’s helpful to ask whether they provide the services you want. Here are some of the most frequently asked questions you might want to ask when deciding which service to employ.
1) Are You Insured and Bonded?
Yes, Modern Maids Home Cleaning carries liability insurance and sends all their employees through a thorough background check before hired. They’re also covered with workman’s compensation insurance.
2) Do You Have a Cancellation Policy
Yes, we ask that you call one day prior to cancellation. This way, it gives us time to make changes in our schedule
3) How Long Will it Take for Your Maids to Clean My House?
Being that every home is different and unique in its own way, there are many factors that are considered, such as: square footage, clutter, build up on surfaces, etc. Once the initial cleaning is done and the home is brought up to standards, we will then be able to give you an estimate for ongoing service.
4) Do Your Maids Arrive On Time?
Most of the time our maids will arrive on time, however should there be an issue with traffic or we’re short-staffed for the day, it can result in our maids running behind on time.
5) Are You Open On the Weekend?
Sorry, we’re closed on the weekend. However, should you call our office during the weekday we will kindly book you for an appointment on one of our days of operation.
6) Am I Responsible for Providing My Own Cleaning Material?
Absolutely not, our maid service provides all cleaning products and cleaning supplies.
7) Do Your Maids Use Clean Rags?
Yes, our maids will use brand new rags to clean your home on every visit. This way, it will keep germs from spreading.
8) What is Your Form of Payment?
We accept cash, credit cards, and checks.
9) What Happens Should Inclement Weather Occur on the Day of My Cleaning?
No problem, once the weather is back to normal we will be out to clean your home. You can also reschedule for another date.
10) Must I Sign a Contract?
No, you are by no means required to sign any contracts with Modern Maids Home Cleaning. You are able to have your home cleaned by us whenever you choose.
11) What Happens if Something Gets Broken in My Home?
No problem, Modern Maids Home Cleaning carries liability insurance, which will cover the damaged property or we can replace it.
12) Do Your Maids Wash Dishes?
Yes, we will wash up to 10 dishes and three pots. Any remaining dishes will be loaded into the dishwasher.
13) Do Your Maids Rinse the Bathroom Surfaces After Scrubbing Them?
Yes, all surfaces are thoroughly rinsed and wiped down after being cleaned with any disinfectant or cleaner.
14) What Happens Should One of Your Maids Get Hurt in My Home?
No worries, all of Modern Maids Home Cleaning employees are covered with workmans’ compensation. This assures that you are protected from any blame.
15) Will the Same Maid Be Sent Back Each Time to Clean My Home?
Most of the time you will get the same maids, however, should one of the maids from the cleaning team be off for that day we will replace her with a fill-in.
16) Am I Responsible for Tipping Your Maids?
Tipping isn’t mandatory, however should you feel that tipping the maids is something that you would like to do through your own kindness, it’s absolutely okay. Our maids are always very grateful and thankful for your generosity.
17) Will Your Maids Show Up Dressed in Uniform at All Times?
All employees of Modern Maids Home Cleaning are always dressed in uniform with a name tag before entering and when cleaning your home. They will also arrive in a company vehicle with the company’s name printed on it.
18) How are Cleaning Fees Calculated?
Rates depend on factors such as the size of your home, number of rooms and what the specific cleaning needs are. Please call for a general quote if it’s your first time with us. When we arrive at your home we’ll see if there’s any more or less need than what was quoted, and let you know of any pricing differences before we begin.
Need Residential Cleaning in Philadelphia PA, Eastern Montgomery County, and Central Bucks County, PA?
If you need expert residential cleaning for your home, Modern Maids Home Cleaning is your best solution. With comprehensive services including general cleaning, deep cleaning and move-in / move-out services, our highly trained staff is ready to serve you. Check out our frequently asked questions, then contact us today to get started!
Quality Residential Cleaning in Philadelphia PA, Eastern Montgomery County, and Central Bucks County, PA
Serving Philadelphia & All of Eastern Montgomery & Central Bucks Counties